Loathe as I am to criticise anyone, I hate feeling conned.
I’ve been looking at drones for a few years and waiting on one becoming available which had the functionality I was looking for including 4K video at 30fps or more, GPS home function, automatic tracking etc and at the right price.
A thousand pounds was my expected price point and I was looking for a good bang for my hard-earned buck with extras such as multiple batteries etc.
I picked the DJI Mavis Pro Fly More Bundle from SLRHut.co.uk and purchased through PayPal.
Having placed the order, I received an immediate email saying to call them on the above 0293 number, which I did but after being auto answered by their machine, the next agent was unavailable 20 minutes later.
I tried again on the way home from work and wasted another 20 minutes on the phone to no avail.
When I got home, I received an email from them saying that my drone had been shipped and the provided a link to a tracking service. Unfortunately the link doesn’t work which further raised my suspicions, so I emailed them.
A few days later, I received an email from them saying that the shipping company hadn’t updated their system. Which is nonsense as the link is faulty.
Yesterday I received another email saying my product had been deliver and to confirm my satisfaction with the purchase.
So I called them again. Another 20 minutes on the phone and no agent available.
Today I received my mobile bill in, not something I usually look at as all calls and texts are free on my tariff. However this was different as it had £40 pounds worth of additional calls to guess who?
Yep SLRHut customer service, the one that never answers. A complete scam in my opinion.
I’ve contacted them again, via email, and also raised a dispute via PayPal to have my money refunded.
Now I can’t really tell you not to buy from SLRHut, But I wouldn’t.
Update 5th April 6am
I’ve had a response from SLRHut via PayPal, apologising for the delay and providing better tracking information.
For reference if it’s helpful, they send via USPS, which was not mentioned in their original emails and their links to the pit tracking facility didn’t work.
Having checked the tracking, it was indeed picked up from SLRHut on 20th March, Bounced around the US Postal Service for over a week, departing the US on 30th March and arriving in the UK on 1st April.
That’s 4 days ago and still no sign if it, But I’m pleased to know it’s on its way.
I’m still disappointed with the overall experience as SLRHut. They have a .co.uk website and UK telephone number, so would appear to be UK based.
However, they are clearly US based with significant delays in delivery and nonexistent customer service with a telephone number which is auto-answered, expensive and an agent is never available.
Advice – Don’t use their customer service number but contact them via PayPal or your credit card company as they respond to disputes and cancellation requests.
Or perhaps don’t use them at all.
If there’s any doubt, there is no doubt.
On a separate note, never buy anything online with a debit card. You have very little comeback and it’s more difficult to negotiate when the seller already has your cash.
Much better to use a credit card or PayPal who will deal with any disputes.